Customer Support

We support our customers. We work hard to make sure every customer is comfortable contacting us, and even better about speaking with us. Our “No Tech Talk” policy is strictly enforced, and while it may be inevitable, we do the best to fully explain every situation and walk you through how we can solve the issue in plain English. We Work to educate you on how to resolve problems without future contact, so if it comes up again you can manage it with confidence. Not to brag, but our team is the best crew for incident resolution in the area. We know our stuff and work with you to eliminate time consuming conflicts so you can get back to your business.

Some, but not all, of the features and benefits that My Custom IT provides with our IT Support Services are:

• Web-based, on demand, anywhere to anywhere support of PCs, Macs and Smartphones. We can connect to you anywhere to resolve incidents and provide you support, saving you time and money.
• Access to remote computer in approx. 20 seconds without pre-installing software. No need to take up space on your hard drive, just log in and get the support you need.
• Ultra-fast remote control with patent-pending, point-to-point technology. No waiting for the service you need.
• Multiple methods of connecting with My Custom IT Support. Available through phone, web, and email. We will work to ensure that you are being taken care of, no matter how you want to connect.
• Live chat with a Support Technician. Keep your phone lines free while resolving your issues in real time. Conversations can be logged to reduce time for future incident resolution.
• Many, many more.